Shipping policy
Thank you for shopping with Con Arte. Each order is carefully prepared and packaged with attention to detail.
Order Processing
Ready-to-ship orders are typically processed within 3–5 business days. Processing times do not include weekends or holidays.
During holidays, promotional events, new collection launches, or periods of high order volume, processing may take up to 7 business days.
Once your order has shipped, you will receive a confirmation email with your USPS tracking information.
Please note that processing time refers to the time required to prepare your order and is separate from the shipping carrier’s estimated transit time.
Shipping Time
All orders are currently shipped through USPS.
USPS delivery typically takes approximately 2–3 business days within Puerto Rico and 3–5 business days to the continental United States after shipment, depending on the destination and shipping service.
Delivery dates are estimates and are not guaranteed.
Shipping delays may occur due to weather conditions, holidays, high-volume seasons, service interruptions, or other circumstances outside of our control.
Made-to-Order and Special Orders
Products identified as “Made to Order” or “Special Order” may require approximately 2–3 weeks before shipment.
Any additional production time will be stated in the individual product description whenever applicable.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please review your address carefully before submitting your order. If you notice an error, contact us as soon as possible. Once an order has been shipped, we cannot guarantee that the address can be changed or that the package can be redirected.
Orders returned to Con Arte because of an incomplete or incorrect address may require an additional shipping payment before they can be shipped again.
Tracking and Delivery
Tracking information is provided for every shipment.
Once USPS marks a package as delivered, please check the delivery area, mailbox, household members, neighbors, or building management. You may also contact your local USPS office for additional delivery information.
Con Arte cannot guarantee replacement or reimbursement for packages marked as delivered to the address provided at checkout. However, we will gladly provide any available shipment information to assist you in communicating with USPS.
Lost or Delayed Packages
If your tracking information has not been updated or your package appears to be delayed, please contact USPS and notify Con Arte so that we can review the available tracking information.
Lost-package claims and reimbursements are subject to USPS eligibility requirements, insurance coverage, required documentation, and applicable filing periods.
Damaged Packages
If your order arrives damaged, please contact Con Arte within 3 calendar days of the delivery date.
Please include:
- Your order number
- Clear photographs of the shipping box or mailer
- Photographs of the damaged product
- Photographs of the shipping label
Please keep the original packaging and damaged items while the situation is being reviewed, as USPS may require them as part of a claim.
Reports submitted after the three-day period may not be eligible for review. Claims are evaluated individually and do not automatically guarantee a refund or replacement.
We appreciate your patience and understanding. Although carrier delays and delivery issues are outside of our direct control, we will always do our best to assist you.