Refund policy

 

Due to the handmade and personal-care nature of our products, all sales are final.

 

Con Arte does not accept returns, exchanges, or refunds for reasons including:

  • Change of mind
  • Personal preference
  • Scent preference
  • Products ordered incorrectly by the customer
  • Incorrect quantities or variations selected by the customer
  • Allergies, sensitivities, or individual reactions not caused by a confirmed product defect


Please carefully review all products, quantities, variations, shipping information, and payment details before completing your purchase.


Order Cancellations and Changes


All sales are final once an order has been placed.


We do not accept customer-requested cancellations, order changes, exchanges, or refunds after an order has been submitted.


This includes requests to:


  • Add, remove, or replace products
  • Change a product variation, fragrance, size, or quantity
  • Combine separate orders
  • Cancel an order due to change of mind
  • Request a refund after the order has been placed


If Con Arte is unable to fulfill an order or an item becomes unavailable, the affected item or order will be canceled, and the applicable amount will be refunded to the original payment method.


This policy does not limit any rights required under applicable law.


Damaged, Defective, or Incorrect Items


Please inspect your order as soon as it is delivered.


If you receive an item that appears to be damaged, defective, or different from the item you ordered, please contact Con Arte within 3 calendar days of the delivery date.


Your report must include:


  • Your order number
  • Clear photographs of the product and the reported damage or issue
  • Photographs of all sides of the shipping box or mailer
  • Photographs of the interior packaging
  • A clear photograph of the shipping label
  • A brief description of the issue


Please keep the product, shipping container, and all original packaging while the report is being reviewed.


Do not discard, use, alter, repair, clean, or return the product unless instructed to do so by Con Arte. USPS may require the complete package, damaged item, contents, and original packaging to be retained or presented for inspection. Failure to retain these materials may affect the review of the claim. USPS specifically requires recipients to preserve damaged items and all packaging while a postal claim is being evaluated.


All reports are subject to review and approval by Con Arte. Submitting a report, photographs, or other documentation does not automatically guarantee a replacement, store credit, or refund.


Con Arte may request additional photographs, videos, information, documentation, or inspection of the package and product before making a decision.


A report may be denied when:


  • The required photographs or information are incomplete, unclear, or insufficient
  • The product or original packaging has been discarded or is unavailable for inspection
  • The product has been used, altered, repaired, cleaned, or otherwise handled after delivery
  • The information or documentation provided is inconsistent
  • The reported condition cannot be verified
  • The damage appears to have occurred after delivery
  • The damage resulted from misuse, mishandling, improper storage, heat, moisture, weather exposure, or other conditions occurring after delivery
  • The report is submitted after the three-calendar-day reporting period


Approved claims may be resolved with a replacement, store credit, partial refund, or full refund, depending on the circumstances, available documentation, product availability, and applicable requirements.

Con Arte reserves the right to determine the appropriate resolution following a reasonable review of the circumstances.

 

Handmade Product Variations

Because our products are handmade, slight differences in color, shape, size, texture, decoration, fragrance appearance, or finish may occur between batches.

These natural handmade variations are not considered defects and do not qualify for a return, exchange, replacement, or refund.

 

Non-Returnable Items


The following items are not eligible for return, exchange, or refund unless Con Arte confirms that an item arrived damaged, defective, or incorrect:


  • Personal-care, bath, body, hair, cosmetic, and hygiene products
  • Opened or used products
  • Custom or personalized products
  • Made-to-order products
  • Special orders
  • Gift cards
  • Sale or clearance items
  • Digital products or downloadable materials
  • Workshop registrations
  • Workshop deposits
  • Mentoring sessions or other reserved services


Workshop registrations, deposits, rescheduling requests, and mentoring services are also subject to the specific terms stated in the applicable workshop or service description.


Approved Refunds

When a refund is approved, it will be issued to the original payment method.

Processing times may vary depending on the customer’s bank or payment provider.

Original shipping charges are non-refundable unless the approved refund results from an error made by Con Arte or is otherwise required by applicable law.

Please do not mail or return any product to Con Arte without contacting us and receiving return instructions and authorization.

Items returned without prior authorization may not be accepted or refunded.


Contact Us

For questions regarding this policy or to report an issue with an order, please contact us at:

Con Arte

Email: conarte2005@gmail.com